Aircel
Deceivement by Mobile service provide

Today (13 Aug) a message was received on my mobile connection No. 8013223121 reading:

COPY of the sms record:

Name:

Phone: 919804597925

Content:

Hi, I have sent you a Voice SMS. To Listen, dial *0*(free call) or

09804597910.To Listen again, dial *1*. To send a new Voice SMS,

dial * and any mobile number

Time: 08/13 01:04:02 AM

END of the sms record

Accordingly, at 05:33 AM (13th Aug) I dialed the number *0* as it was stated to be free. But surprisingly, as soon as the call ended (within 30 seconds, at the most) I received the service message intimating debit of call charge of Rs.0.75 (seventy five paise).

This voice message was nothing but an marketing call from Aircel value added service and I was deceived by the mention of "free call" to induce me to test a chargeable voice SMS. Hence, I have decided to take up the matter seriously to do something to prevent such service provider from deceiving people by feeding false & wrong information.

I also tried to complain at 198 which was connected at 05:38 AM, but the operator after listening raised vague arguments that you must be aware that a call of this nature is chargeable, etc. etc. On my insisting for a complaint token number, he told that he was unable to give a complaint number because his system has not been updated to verify my complaint and asked me to contact again only after 24 hours.

Company: Aircel
Country: India
State: West Bengal

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