Aircel
Misleading the customers

Hi,

Aircel is cheating its customers.

I am an Aircel prepaid customer with mobile #919700042581. On 18/12 when I checked my balance I got a pop up from Aircel informing that if I recharge by dialing *122*1400# from my mobile I will get unlimited internet for 3 days by paying 14 rupees from my balance. I recharged as informed assuming that Aircel will offer me services as promised, but after browsing for a couple of hours I realized that all my balance was deducted by Aircel. When I try to register a complaint the Aircel Agent informs me that the offer was revised as to a limit of 250 mb per recharge on 05/12, but this was not informed to the customers and that I can't register my complaint for my balance refund. Aircel is still cheating the customers by reflecting wrong information even now in its messages when you check your balance by dialing *125# as if you recharge with 14 rupees by dialing *122*1400# you will get unlimited internet for 3 days on your mobile. If the terms and conditions were revised why is Aircel still cheating its innocent customers by reflecting misleading information on its response messages and why was this not communicate to the customers.

Regards,

Mir Mustafa Ali

Company: Aircel
Country: India
State: Andhra Pradesh
City: Hyderabad

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