Idea telecom
Illegal Balance Deduction

Dear sir,

I am an Idea user, I recharge my phone. 9911085442 at Sunday (16-12) on evening 5.30 PM with 30 Rs STV and got 23 Rs.

At Monday (17-12) on afternoon, I Called my Friend and this call was just 4.30 Minute long. After finishing call I checked my balance It was only 5 Rs left.

I suffered an 15 Rupees Illegal Balance Deduction from My Idea Account.

This isn't fair

At Monday (17-12) on evening 10.15 PM I call Idea costumer care to talk about Illegal Balance Deduction, he told me my "voice chat service" is activated that was the reason we deducted your balance 15 Rs.

My complaint is that I didn't activated the "voice chat services" but Idea company, without my permission deducted my balance on every recharge.

this is the same old trick used by all the telecoms company these days where they deduct Balance Illegal from user..

and now when i call Idea, Idea costumer care not accepted my phone call neither they are ready to refund my balance.

I am sending this complaint to you Tuesday (18-12) in the morning 10.10 AM

Please take an serious action on this IDEA's unfair act.

Warm Regard

Kawaljeet Singh

Company: Idea telecom
Country: India
State: Delhi
City: West Delhi

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