Aircel
Fictitious Billing

Complaint against fictitious billing against my Aircel Connection 7278001133

I have been using the aircel connection as my second phone (which is a result of force selling by the company during a campaign conducted in my residential complex) and the same was only for receiving incoming calls that too very rarely - My average billing against this connection was around Rs 150 to 200 per month

However in the month of August there are three items which have added to the unusually high billing amount

VAS/GPRS/PRS

10/08 19:09:53 AIRCELWEBP 526 5.30

11/08 00:05:53 AIRCELWEBP 10 0.10

11/08 00:20:16 AIRCELWEBP 5872 58.80

11/08 11:04:47 AIRCELWEBP 4854 48.60

Total 112.80

11/08 23:23:03 AIRCELWEBP 1085 10.90

12/08 10:30:08 AIRCELWEBP 150578 1, 505.80

Total 1, 516.70

12/08 23:31:24 AIRCELWEBP 16010 160.10

13/08 07:58:29 AIRCELWEBP 15287 152.90

13/08 10:29:52 AIRCELWEBP 268834 2, 688.40

Total 3, 001.40

I have serious disconnects about the authenticity of the billing for August and specially for the above three sets of transactions - this is all the more so since i use a Samsung Metro set (extremely basic) for the Aircel connection through which accessing any form of Value Added Service is almost impossible

Despite my follow ups no solution was offered to me and instead i was in the receiving end of aggressive calls from the aircel collection department and had to pay Rs 2000 despite my protests. On 30.12.2011 i have received a lawyers notice directing me to pay off the balance amount of the this fictitious outstanding that has been recorded against my name

I would request the concerned department to offer a speedy solution to this long pending dispute

Anirban Ray

9748669966

Company: Aircel
Country: India

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