Idea
Idea - Unnecessarily Deduction of my Balance

My mobile no. is 9763764731.

I got a message today (24/12) from IZideaCMS saying that thanks for downloading the song and charges for this are Rs.15.and my balance got deducted by Rs.15.

Without any option selected i got this message. I called up to customer care 198 and complaint about this but she (Swati) was not agreeing and saying, using internet, I have downloaded this song. I told her, my mobile does not have internet facility, and I haven't used internet from the phone, ever since I have taken this connection last year. But, she was not agreeing and asked me to call 12345 and inform them.

When I called 12345, the person again told the same thing, and they cannot refund this amount. I told him to check, how the amount got deducted, when I have not used. But he doesn't even listen and told me to call again after 4hrs, when his senior will come.

3-4 months back also, 3 times, my money got deducted in the same way. At that time also, nothing was solved.

Now i am worried whether they will give my money back or not as this has become each and every company’s policy to deduct customer's money without any reason. So please help me.

Company: Idea
Country: India
State: Maharashtra
City: Pune

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