Aircel
Problem of Aircel Postpaid Connection Documents for Verification

Hi

My name is Major Kulashekar Sundhar Pandiyan and I have applied for an Aircel postpaid connection. With great difficulty and after more than a week, my connection no. 919858040620 was activated in Feb after I personally travelled all the way to the Aircel Main Office at Bahu Plaza in Jammu from Kathua, the place where I'm presently posted, to clarify all the doubts that your staff had, along with your legal officer. On 16 Mar I get a message saying that my connection will be barred in the next 24 hrs due to non compliance of DOT guidelines. I later get a call from 9858053779 from a female stating that she's calling from Aircel Call center conveying the same message. On enquiring what the problem was and what documents I had to provide again, I was put on hold and after some time, I was told to submit my Proof of Identity and Address to the Kathua Aircel Center. On making this documents, I went to the Kathua Aircel Center, where I was then informed that I have to provide four Passport size photos again. I came back and called the Aircel Call center and spoke to Miss Sonia and again clarified if anything else is to be given and I didn't get any clear reply. On asking to speak to a superior/supervisor, I was told that no one was available. On asking for the Aircel Jammu Main office contact number, I was told that they didn't have it. Personally, I feel that a little hard to digest. I would like to know how you expect me to keep providing documents and photographs without having a clear idea as to what was wrong the first time. I would be grateful if you could please tell me what the error was in the initial documents and what exactly is to be provided so that the continuous trips to all your offices can be minimized and this problem can be resolved at the earliest.

Thanks.

Sundhar

919858040620

Company: Aircel
Country: India
State: Jammu and Kashmir
City: Kathua

  <     >