MTS
Wrong money deduction

Dear Sir/Madam,

I like to complain you a very serious issue of MTS. I am using MTS from last

9 month and i like its service and offer specially more than 100 % talk time

and lower call rate 1/2p/sec. Impressing to these feature i highly promote

the MTS to my relative and now 10 of my kin using MTS and some of my friend

also buy it i have also 3 MTS connection (9152768282, 9151711033, 9152304689),

But sir i want to mention here i am facing very serious problem from last few

month every time some money is deducted from my account and when i call to ur

executive they tell u download wallpaper, ring tone etc. Since i didn't do

such a fullish activity ever but being a helpless customer i have no option

rather then saying ok. Some time some of executive credit the amount when i

stik that it is ur mistake and i want my refund. To being safe side i change

my handset and now i am using a open market CDMA handset having none of any

shortcut key like MTS handset to download such content. But still i am facing

same problem i call regularly twice or thrice to customer care for such a

issue some time i get my money and some time i got answer that sorry i can't

do any thing.

In a recent issue 20, 10, 10 rs deducted from above mention number respectively

and when i call to ur executive i got same old answer and finally i am the

foolish helpless customer who loose 20-30% of talk time for such activity plus

wasting 4-5 hr/month for calling to customer care.

This is my kind request to solve my problem else i suppose that it is a way

to cheating the customer.

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Thanks&Regard

Vikas Kumar

Mob : 917409264360

Company: MTS
Country: India
State: Uttar Pradesh
City: Gorakhpur

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