Airtel Postpaid mobile connection
Incorrect billing

Airtel number :9731999550

I am an advocate in profession,

I was a satisfied airtel postpaid customer since last 6 months till I activated an internet pack.

My plan is 249 corporate and I activated Rs 98 internet One GB pack.

I got bill amount of 1400.

I utilized only less than half GB and for 21 days

I used to get some SMS from Airtel that, I activated some service packs, actually I didn't activated any kind of service packs (I am also MSc in Information Technology graduate) I will produce my mobile for any kind of check, I made 3 complaints, I got a answer that the amount will be wavered once the bill generated, but the incident repeating, then I requested to discontinue the pack. I changed the sim to a normal mobile to avoid any further internet usage.

Note: the cancelled date is wrong it was 11th Dec (I have SMS with me to prove), bill also showing the internet usage till 11th Dec.

GPRS 1GB free@10p/10kb Rental 98/- 68.6

Bill Plan Charges -Super Saver 249 CUG Plan 249

Total Monthly Charges 317.6

Value added services 415

Tax 154.05

Total 886.65

Bill amount 1400.45

No data in bill for this amount 513.8

I contacted Customer care, they told me that they will waiver the amount for value added services (Rs 415).

but I have to pay remaining amount including 513.8 which don’t have details in the bill. customer care explained me that amount for internet usage.

After deactivation I didn't used internet, from the bill it showing, I didn't crossed the allowed data (one GB for one month, but utilized less than (489 MB) half GB for 21 days)

I called 3 times again to get rectify the issue, i got a information that, they will call me back within 4 hours, i didn't received any calls.

I mailed to the following nodal officer for any help.

nodalofficer.kk@airtel.in

but i didn't received any reply.

There is no response from the customer care to solve the issue,

Why should I pay an amount which I didn't utilize?

Regards

Shafeek

Company: Airtel Postpaid mobile connection
Country: India
State: Karnataka

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