Airtel
Airtel people not converting my postpaid to prepaid connection

Hi sir,

I am using my airtel postpaid connection from more than 3 years. My number is 9591972200.

Due to my personal concern I requested them to convert postpaid to prepaid connection on 24th Dec.

On the same day I cleared all my outstanding as well as unbilled amount.

I submitted all my documents required to convert. They gave me another sim card for prepaid number.

After 3 days i.e. 27th december my postpiad sim got disconnected from network. So I inserted my prepaid sim card and there is no network either in postpaid sim or new prepaid sim.

I was keep on calling customer care and raised my concern. Sometimes they are telling it is still in postpaid connection even though I got a message saying my number converted to prepaid, sometimes they are saying that I have to wait for 7 working days.

They raised my concern and gave me different reference numbers.

1.47804430

2.3123164929100

3.s1189753725

Till today I did not see my network up. When I called back they are saying request is closed as completed.

Please resolve my issue. I am planning to go back to different service providers if this issue is not resolved.

I am fed up with Airtel now.

Regards,

Sunitha

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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