Vodafone
Automatic renew of plan even after deactivation code sent

Hi,

I have opted for Vodafone 2G data plan.by dialing *111# and after that it showed me 500 MB data for free. I subscribed for that. After which they sent me message that 52Rs. deducted from my account. I thought ok, as I have subscribed for this, lets give a try for the 15 days.

After 15 days, I did not find their service satisfactory. I decided to cancel their service by sending SMS CAN NEWBC52 to 144 on DEC-26 2012. (Which was told me by their CC executive). But after 15 days the service got renewed automatically. and to my surprise, again it got renewed after 15 days.

I lot 52 Rs. twice. So I called up customer care executive and asked for the refund. They noted my complaint (1254611756) on their system.

However till date I did not get any refund. Whenever I call them, they say that it will get refunded in next 24 HRS. I check my balance in hope that it will get increased by said amount. But Alas .. I haven't yet received my money. can anybody please help?

Company: Vodafone
Country: India
State: Maharashtra
City: Pune

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