Aircel, Orissa
Irresponsible & Ignorant behavior by customer care

Respected sir,

I was informed by the customer care that on recharge of Rs. 19.00 my all STD calls will be charged @ 30 p/m for these 5 states of C.G, W.B, A.P, M.P & Bihar. I made my number recharged with the same amount on 22-11-11, the successful transaction Id of which is ORR11112209211200326. Despite of this recharge my STD calls were deducted @ 60 p/m. For your information I'd like to mention that all calls were made to the state of C.G & only one call was made to the state of punjab

Prior to recharge I re-confirmed with the Customer care for this offer & again I was fully convinced by the representative that I can enjoy STD calls @ 30 p/m from my number 9861310052.

But, after the recharge being made I noticed that calls were charged @ double rate i.e @ 60 p/m instead of 30 p/m & an amount of Rs. 62.50 were debited as excessive amount from my main balance.

When I asked the reason to the customer care, they replied me that the said facility isn't available for my number - 9861310052 & they can't do anything.

Does it mean that my money was wasted?

Does it mean that customer care isn't reliable?

Why I was given the wrong information, & who is responsible for my wasted money.

Even after 14 days, I'm still waiting for a response, though, I was given assurance that with 1 day my problem will be solved.

This is simply ridiculous.

Prior to this complain, I've filed a complain to customer care (22-11-11)

wrote an e-mail to care.orissa@aircel.co.in (23-11-11)

wrote an e-mail to nodalofficer.orissa@aircel.co.in (27-11-11)

wrote an e-mail to appellate.orissa@aircel.co.in (3-12-11)

None of these had shown any interest in solving my problem (to re-credit my A/c with the excessive debited amount of Rs. 63.00.

Now, this is my kind & humble request to look into this matter in person & kindly re-credit my A/c with the excessive amount that has been deducted for the STD calls,

I had made since recharge of Rs.19.00 on 22-11-11. (Transaction Id mentioned).

Thanking you.

Company: Aircel, Orissa
Country: India
State: Orissa

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