Aircel post paid
Range Problem

I am a new aircel Postpaid costumer

with contact number 723003388. When I use this connection, there is literally

no range on my mobile at my residence area (TV47617, Puliykal

Temple Road, Pongumood, Sreekaryam PO, Trivandrum).

I have already complained this several

times to aircel customer care. Aircel complaint ref no 1-2708711881 was

first registered on 28.09.2010 and the customer care executive promised

to resolve the problem in 72 hours. Accordingly, I waited for 3 more days

but got no response from aircel team. So I contacted the customer care

again on 01.10.2010 and the executive then informed me that my complaint

resolution time was actually 6 days and not 3 days as informed earlier

but again no action was taken.

Here it is pointed out that I took

this connection only because the concerned executive promised me good range

in my residence area. On 04.10.2010 I received a call from aircel technical

team who asked for cell info display on my phone. I informed them that

I had already informed the customer care that I am using a HTC PDA 3400i

handset and that it doesn’t have the facility to check this. Now when

I contacted the team again on 05.10.2010 they informed me that my complaint

is closed. This is something really very absurd – you’ve closed the complaint

without trying to solve it and without intimating me. It is more than 10

days since I’ve complained but still I am facing the range problem and

there is no response or action from aircel team.

Also as my hand set is not supported

for GPRS automatic configuration, on 03.10. i contacted customer care

for aircel manual GPRS configuration help (Your IVRS does’t provide any

information on activating GPRS). But the executive asked to me to call

again after 2 hours. I had to talk for more than 5 minutes to convince

her of the problem and make her connect my call to aircel gprs wing. I

have been a customer of another 3 service providers, but this is the first

time, I am facing so much problem from the customer care.

I had also asked the customer

care executive and the aircel service center person to change my billing

address to my home address as the present billing address is my company

address. But still it has not been changed.

I am really tired of this trouble

and seriously think of cutting off this connection if the problem is not

solved in another week.

Bad service!!!

Company: Aircel post paid
Country: India
State: Kerala
City: Thiruvananthapuram

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