I am a new aircel Postpaid costumer
with contact number 723003388. When I use this connection, there is literally
no range on my mobile at my residence area (TV47617, Puliykal
Temple Road, Pongumood, Sreekaryam PO, Trivandrum).
I have already complained this several
times to aircel customer care. Aircel complaint ref no 1-2708711881 was
first registered on 28.09.2010 and the customer care executive promised
to resolve the problem in 72 hours. Accordingly, I waited for 3 more days
but got no response from aircel team. So I contacted the customer care
again on 01.10.2010 and the executive then informed me that my complaint
resolution time was actually 6 days and not 3 days as informed earlier
but again no action was taken.
Here it is pointed out that I took
this connection only because the concerned executive promised me good range
in my residence area. On 04.10.2010 I received a call from aircel technical
team who asked for cell info display on my phone. I informed them that
I had already informed the customer care that I am using a HTC PDA 3400i
handset and that it doesn’t have the facility to check this. Now when
I contacted the team again on 05.10.2010 they informed me that my complaint
is closed. This is something really very absurd – you’ve closed the complaint
without trying to solve it and without intimating me. It is more than 10
days since I’ve complained but still I am facing the range problem and
there is no response or action from aircel team.
Also as my hand set is not supported
for GPRS automatic configuration, on 03.10. i contacted customer care
for aircel manual GPRS configuration help (Your IVRS does’t provide any
information on activating GPRS). But the executive asked to me to call
again after 2 hours. I had to talk for more than 5 minutes to convince
her of the problem and make her connect my call to aircel gprs wing. I
have been a customer of another 3 service providers, but this is the first
time, I am facing so much problem from the customer care.
I had also asked the customer
care executive and the aircel service center person to change my billing
address to my home address as the present billing address is my company
address. But still it has not been changed.
I am really tired of this trouble
and seriously think of cutting off this connection if the problem is not
solved in another week.
Bad service!!!
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