Airtel
Excess Bill - On Blackberry Services

I have been getting irritated with Airtel for last month and a half. I am a long time Airtel customer have been using Airtel for last 6 years. I was happy with the service until last month. I am using Airtel's Blackberry services. I was under Blackberry 899 Plan and last month I called up the customer care and asked him the next best Plan as I wanted to reduce the bill... He gave me an option to for 499 Plan, which I accepted. Within 3 days I got a message saying that my unbilled amount was around 2, 500. I was shocked and immediatly called up the customer care. The customer care executive told me that there is a billing issue and took my complaint and told me that it will be resolved in the next billing cycle. But after a week... I got a message sayin my unbilled amount has crossed 4, 000, as i did not want to talk to the customer care executive I asked them to transfer me to the floor manager but was put to a team leader who was not able to solve my problem... he gave me the same reason and told me that I will get the necessary discounts when the bill arrives... after that call... I have registered a complaint almost daily... with the same response. As my bill was growing... I changed my plan to the Basic Blackberry plan... but when i got my bill... I was shocked to see a bill of Rs. 7, 000

When I called the customer care... they told me that i have used blackberry.net and hence you will be charged... When I told them that I had reported the problem constantly to Airtel and none of the executives were competent to resolve the issue... they escalated the matter to the manager... and it's been 15 days since I am fighting this battle with Airtel. Today I got a call saying the amount will not be waived off...!!! I am seriously helpless... with this attitude of airtel...!!!

I am not going to give up on this...!!!

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

  <     >