I have been getting irritated with Airtel for last month and a half. I am a long time Airtel customer have been using Airtel for last 6 years. I was happy with the service until last month. I am using Airtel's Blackberry services. I was under Blackberry 899 Plan and last month I called up the customer care and asked him the next best Plan as I wanted to reduce the bill....He gave me an option to for 499 Plan, which I accepted. Within 3 days I got a message saying that my unbilled amount was around 2, 500. I was shocked and immediatly called up the customer care. The customer care executive told me that there is a billing issue and took my complaint and told me that it will be resolved in the next billing cycle. But after a week...I got a message sayin my unbilled amount has crossed 4, 000, as i did not want to talk to the customer care executive I asked them to transfer me to the floor manager but was put to a team leader who was not able to solve my problem....he gave me the same reason and told me that I will get the necessary discounts when the bill arrives....after that call...I have registered a complaint almost daily....with the same response. As my bill was growing....I changed my plan to the Basic Blackberry plan....but when i got my bill...I was shocked to see a bill of Rs. 7, 000
When I called the customer care...they told me that i have used blackberry.net and hence you will be charged....When I told them that I had reported the problem constantly to Airtel and none of the executives were competent to resolve the issue...they escalated the matter to the manager.....and it's been 15 days since I am fighting this battle with Airtel. Today I got a call saying the amount will not be waived off....!!! I am seriously helpless....with this attitude of airtel...!!!
I am not going to give up on this...!!!!