Airtel
MNP complaint against airtel

I requested MNP from my Airtel prepaid to vodafone on 21-02-11 and got unique porting number AX532459

Today I got an update from Airtel that my request dated 21 Feb 11 is rejected due to contractual obligation.

I have a Prepaid numbar and I dont know what obligation I have.

My mobile mumber is under my name and no body other than me is assoicated with my number.

From other consumer complaints seems that Airtel is using same trick to reject MNP request for prepaid connections.

When i contacted the customer care of Airtel asking the reason for rejection, they told that Some document i have submitted to my new service provider (Vodafone) is not complete.but he is not aware what is incomplete.

I had a word with the people in the vodafone store, and they are telling that what all document i have submitted to them is complete.

For the past few days i have been receiving some phone calls from airtel CustomerCare asking why i am porting and things like that, one of the customer person even threated me with other consequences that they may block my number if i port out of airtel.

I also tried registering a complaint againt this, to which the airtel customer care did not say anything and disconnected the call.

Then i raised a written complaint to 121@airtelindia.com and airtelpresence@Airtel.in.. to which Some Mr manoj responded saying that he will look into the case.

Today i got a call from Mr. manoj that Airtel has received a request from my end, 'that i do not want to port out and i want to cancel my request'.. But i have not done anything like that. He now ask me to refill the porting form with vodafone and apply again for the porting code. i.e. redo the complete porting procedure again.

This is highly unethical on Airtel's part and i am really feeling sad why in the first place i had opted for airtel 3 years ago.

Would not advice any or my friend

Regards,

vibhor kuchhal

Airtel - 9731930729

OR contact me on reliance 8088981571

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

  <     >