Airtel
Recharge without any Benefit

Hi

Myself Mutallib Khan pursuing CA at present. Really appreciate your Forum for the kind of services being provided all over India. To add on, the services provided by you are the best way to catch hold of all those culprits who are cheating now and then to people like us.

To move on, I would like to put forward a complaint which is unnoticed by majority of us. Recently I recharged my airtel mobile number, and in return i dint get any talk-time nor any kind of benefit, i have found this weird because if a customer is not getting any benefit nor the shopkeeper from where i recharged, then who is the Party gaining without providing any service, its non other than India's leading Service provider AIRTEL.

I tried calling customer care many a times, and each of the executive had different answers to my complaint. And finally they told, they cant help if the customer has recharged for a withdrawn plan. OK, if the plan is withdrawn then why don't they reimburse us. This is really freaking, because AIRTEL cannot earn money out of nothing being provided to a customer.

I would let this go because I recharged only for an amount of Rs.45 /- but the shopkeeper's words woke me up when i kiddingly asked him whether i can file a complaint. He told me "This is happening with many customers & no one is coming forward to lodge a complaint, people like you can file a complaint so that there is some action taken against them"

Just assume this happens in every locality, don't you think AIRTEL is eating away crore's of rupees by cheating their own customers who value them so much.

So i kindly request the Indian Consumer Complaints Forum to look after this & take necessary action.

Thanks in advance.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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