Airtel Broadband
Lousy Customer Service

Hi,

This is regarding a very simple issue that has been unneccesarily elongated by Airtel's customer service

1. I had the Airtel broadband service with landline - 01204227686. The connection was in my wife's name - Nazia Hasan.

2. As I was shifting from Ghaizabad to Gurgaon, I got a fresh Airtel broadband connection at my new residence and hence got the new number of 01244360247

3. Hence I raised a request for the disconnection of my old number 01204227686

4. Post that I have been receiving numerous "irritable" calls from the Airtel retention department all asking me the same questions time and again (the details of which I have provided repeatedly) - questions related to why I was asking for the disconnection, whether I wanted to retain the no or getting it transferred to anyone etc. etc.

5. Now post all these calls, today I got an sms confirming that the service at my old number have been RESUMED??? I am really at a loss of understanding as I had never placed any request for resuming of my services

6. Regarding my new connection - 01244360247, I had raised several service requests (and repeated calls to the customer care) for a minor requirement of additional wiring - service requests no -45079922 and 45206060. Till now there has been absolutely no response from the Airtel side on my service request.

I am really perturbed by the amount of time wastage that I have to incur to get such small service requests resolved from Airtel. I will be really grateful if anyone can look into this and help me resolve these at the earliest.. Otherwise I will be forced to look at different service operators for my broadband requirements.

Regards,

Iqbal Ahmed

Company: Airtel Broadband
Country: India
State: Haryana
City: Gurgaon

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