Airtel
Photo ID and address Verification documents

I am using my Airtel post paid mobile no. 98925 82969 since 2004. I got the call in 2004 to verify my name, address and Date of birth. I have regularly paid all mobile bills.

I have converted this post paid connection to prepaid on 4th Jan. I have submitted all required documents (driving licence). It was running fine till 4th Feb. Since, 5th of Feb Airtel has stopped my incomming/outgoing services on the basis that I have not submitted the required proofs. They are not answering my queries on phone and asking me to visit the Airtel gallery where I submitted my documents. I resubmitted the documents to Airtel gellery of Mangal Kunj Bldg, Jambhli Gully, Borivali (W), Mumbai-92 and the customer relationship officer told me that the no. will be activated in 48 hours.

On Saturday, 13th Feb I visited the same gallery again as the connection was not started. They told me that their backend takes "48 working hours" and excluding Saturday and Sunday to activate the connection. I am now totally frustrated as my mobile no. is not yet activated. My office collegues, family and friends cannot get in touch with me and have resulted into financial loss. Totay, 15th Feb its 6:30pm and I still do not have connection activated. When I was billing customer, my bill was delivered to same address for last five years and today when I am prepaid customer they are unable to verify it. Please can someone help to get me the justice?

Company: Airtel
Country: India

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