Airtel
Refund of Rs.180

On 14th of February i recharged my cell phone (number 9903724377) with RC80 which claims to give me unlimited numbers of sms, free of cost for 30days. On 16th i realized that my sms' were being charged Re.1.00 as per normal tarrif. I called up the customer care and they informed me that the issue would be resolver by 5:00pm of 17th. It was done so on 17th. But again after an hour I faced the same problem sms' being charged at normal tarrif. Again i complained and i was told that my issue would be resolved by 22nd. On not being so i called up the customer care on 22nd and the executive told me that this issue couldn't be resolved and therefore my account balance would be refunded with Rs.100 which was charged for sending Smses and Rs.80 (the cost of the recharge) by 23rd 6:00pm. This amount (Rs.180) has not yet been refunded into my account balance and am not able to call up the customer care from my number.. Today that is on 27th I called up the customer care form my friend's number. The executive said to hold on the line while the call is being transfered to a senior executive, but the line got disconnected after i was kept on hold for 15minutes. Again I called up and same thing occurred. Yet I called again and this time the line was disconnect while i was explaining what has happened. And finally I tried again when the call was transfered to the senior executive but the senior executive said that he cant hear my voice (but i could make out by the way he was speaking that he was pretending not to hear my voice). After which when i tried again, I couldnt connect to the customer care (it was the same thing that happened in my number when i repeatedly called up the customer care).

This is in plain language "a robbery of hard earned money". I would be grateful if you to look into this matter.

Company: Airtel
Country: India

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