Airtel
Irresponsible behavior by Airtel

Friends,

I was using the Airtel postpaid corporate connection which i got in Aug after submitting required proofs for almost 1.5 years. Later felt that the chargers very high and in order to retain the same number i moved to prepaid connection with Airtel for the same number again giving all the necessary documents. This prepaid connection i was using for the past 6 months and have recharged 6 times and had a balance of Rs.64.Suddenly on Wednesday evening i dint get any signal and instead i got a message that Sim registration Failed. When i called the customer care number they informed me that Your SIM is damaged and visit the nearest relationship centre and get a duplicate SIM paying Rs.35 and submitting the proof once again. When i visited the Service centre on Thursday, I was shocked to hear from them that my number has been blocked and i will not be able to get the same number once again and they were not able to give me any reason why it happened? The way they treated me was irritating and as if they are the boss and i am there to get a service from them. I obtained the TamilNadu nodal officer number and called him on Friday. He was kind enough to talk politely and gave me a reason that Government is doing some audit and they randomly check the numbers and if there is no respond for any number they simply block the number. He promised me that it will not be a problem and i can get back my same number as a new connection. But when i visited the service centre once again the way they treated me was irritating once again and i decided to switch to another Service provider.

Dear Sunil Mittal,

I as a ex customer and as a share holder suggest you that please put the things at home properly before acquaring the other mobile operators. The only advantage you are having is the first one to move else with your pathetic service you would have lost the customers at a rate faster than the one you gain.

Regards,

Karthikeyan

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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