Airtel
Call charge on Costomer care calls

Today I made call at airtel coustomer care... and after listening to all the Options for 5 mins, I got through to the Costomer care executive. It was Okay kind of feedback, I received and like before they were unable to help us...

I need to point out few quality changes that can be made for the the coustomer benifit and quick response and resolution.

1. Cut the IVR options short. You people might have time to make us listen to whole bla bla things. But not at the cost of the energy of the coutnry. You might record an whole essay and eat up batteries for your self introduction, but not on the cost of the electrcity charges of the coustomer that you are wasting.

2. Why there are IVR options..when ultimately all the calls are landing to the CC executive. I mean what you want to earn with that?.. want to earn time by making people wait...? Is it?. If you can apply common sense. Are you really earning time? Making people wait??

3. Can we have options like speak to tak? that mean if we need to tak abt the bill we will say... Bill Payments... and if about say Ineternet..we will say Internet after a beep or something.

4.And last but not the least request, Please dont deduct money at Costomer care calls...

Company: Airtel
Country: India
State: West Bengal
City: Bardhaman

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