Airtel
Irrelevant deduction of balance

Sir, My name is TNVS Rama Rao. My Airtel prepaid no is 9559285465. it is of UP (West) no. Now i am in roaming at Bangalore. For that reason i was not using this no regularly. But before approx 20 day my balance was deducted of Rs 99 Saying that i was been subscribed for games club and for down loading. Where as i had not done from my side. When i contacted customer care they told that cannot be done due to non availability of data base as i am on roaming. When i approached UP West cust care they also refused to attend my query. Then i had unsubscribed the above said service. But after one week again my balance was deducted for Rs 30. The same procedure i had again followed. I had received sms that i was been unsubscribed for the same. Again After one week it was repeated and deducted Rs 30. Again i unsubscribed and received sms. Today i was deducted Rs 1 due to less balance i.e Rs 1.24 in my account and received message that i was subscribed to games club service.

Kindly look into this uncruel act of deducting balance with out my intervention to subscribe any service in spite of repeated unsubscribing. Till now i had lost Rs 160 for no reason. As i am in roaming i was not able to contact cust care so often. My Local no is 07676008499. Kindly reply to soon.

Company: Airtel
Country: India
State: Uttar Pradesh
City: Gorakhpur

  <     >