Airtel
Balance deduction without use

Yesterday at around 11.15 pm I got a msg from airtel that I have been charged Rs 10 for subscribing to airtel news and when I checked out my balance, Rs 10 were deducted from it.

I called up airtel customer care to know why did it happen, it took about 10 mins to connect to the executive and for talking to about 5 mins an executive told me that he's transfering my call to a senior person but the call hung up.

I called up again and after wasting 15 more minutes same thing happened. I tried to call again but this time it didn't even transfer to the executive.

This is the third time that something like this has happened.

Now, this morning again I got the same msg and 10 rs were deducted again without any use.

Airtel's customer service has become really poor and I regret chosing airtel for every requirement of mine (I have 2 airtel high speed broadband, 2 airtel mobile connections and a digital tv connection).

Now when I'm trying to call customer care it's again not connecting.

Really disappointed with the service of airtel.

Company: Airtel
Country: India
State: Delhi
City: North Delhi

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