Airtel
Activated Hello tune wrongly

Respected Inspector,

On 5th Feb evening found that my hello tunes is activated. I didn't do it and so could not recall how I activated it. I tried to call back on customer care to find that customer care service is not working. I called on 6th Feb also and result was same. Then I called on 7th Feb morning and had talk with customer care representative. I asked him to check how my hello tunes is activated. He told me that I had called on some number 534321 (not exactly sure) on 5th Feb 8:23 pm. I asked to hold for a moment so I can check it on my cell. But he disconnected the call instead. You can check information by tracing my call on 7th Feb 9:35am.

When I checked I found that at that time, I had called on 919004609197 as I got missed call from 919004609197 on 5th feb 7:22pm. I called back and realised it to be Airtel Company number for Hello tunes and so disconnected the call.

Then I again called back to same customer care and talked to Anil (airtel customer care representative), I asked him to deactivate my service and refund the balance deducted. He did so.

I want to complaint against Airtel as this is very wrong practice to activate hello tunes of customer and earn from it. As I'm aware of my rights and procedure to take actions I can claim my money back. But there are many other less literate and unaware population who will be frustrated by such things and could not do anything.

Please don't earn your revenue by practicing such wrong deeds. Try to be honest and ethical.

Faithfully,

Jitendra Goswami

Company: Airtel
Country: India
State: Maharashtra
City: Thane

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