Airtel
Poor Customer Care & Misbehaviou

I have lost my datacard & I went to get a duplicate sim of the same no. (8800140643) but they didn't have any duplicate sim to issue & said that it MIGHT arrive by 7th or later. As i have lost the SIM I decided to get it deactivated so that no misuse is there on this account. I was carrying all prrof required for geeting it deactivated or replaced but they refused to help me. They asked me to call the customer care & get it deactivated. I had to call Airtel's customer care atleast THREE times to get their line. When I got to talk to her Ms. Jyoti Kanodia asked for some irrelevant information like "when did I get it last recharged & what amount? " I was shocked because mostly people won't remember such details as nobody expects that they would lose their phone or meet a theft. I was not able to recall such data & she said because the data provided is not correct my no. couldn't be deactivated. If there is any misuse in this case who is responsible for such a case. I had asked her to transfer the call to their higher ups but she refused on account that there is no one in office & nobody responded on the nodal officer's no.

I just asked the Relationship Centre to help me out because such issues are very serious but they put a deaf ear to me. So I asked when I am providing all details & my pan card & DL in original & photocopy they refused to deactivate the sim & Mr. Akshay gupta who is an employee started to misbehave saying that I don't know how to behave & started shouting. Everybody in the relationship Centre including a lady & the cashier started arguing over a petty thing that they will behave like this & it is not their duty to behave properly. They refused to give the Relationship Centre's Supervisor's no. on account that he is a very important person & can't talk for such petty things.

Not only this they were misbehaving with each & every customer coming to their Centre & arguing & saying we can't do this we can't talk to customer care & things like that.

I have no clue why such stupid things are required by a company like AIRTEL to deactivate a SIM, when all documents relevant to my identification are being provided to them.

Company: Airtel
Country: India
State: Delhi

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