Airtel
3G Issue on Mobile

My name is Feroze Mistry I am facing some issue regarding Airtel 3G, on my

mobile No 9867787016, i have an Iphone4 and i am using airtel services for the

same, My iphone is factory unlocked, earlier i was using your 2G services and i

had no issue with the same, later i decided to use ur 3G services so i made a

recharge of 201 on 4-july. Since that day i am not abe to connect to the

net,

firstly i tried to check my usage plan with *121*11# as it is not showing MB

in my account till date and later when i try to connect to the net it say's

"You are not suscribed to cellular data Service" and "You are not connected to

the net"

Now i tried calling your help line as they advised me to get in touch with the

GPRS department. so i called up PAID service helpline of 121118, there i did

not find solution to my issue. I found that the executive are not Specialised on

iphone4, they them self need to get help from others and if no solution found

then the answer would be "Sir try after an hour as our Servers and Systems are

down, we are facing downtime". if you are Irate the call is disconnected.

There is no professionalism on call technicians Giggle, they speak to other,

and put you on hold with asking for long time, this is not service we pay for,

don't they know that customer is paying for phone call, instead of telling them

not to keep on hold they do... i really don't understand where am i? you can

check the recording of your system for the same.

i called after some time and the i need to brief the executive again abt the

issue and in turn its a Supervisor call, i got in touch with various Supervisor

of the paid service (siddhart, shreyas, priyanka, & James Martin) all big talks

however no solution.

however i end-up getting reference no and time limit, now i am really unhappy

with the services of 3g i really need some good tech ppl to look into this

matter

i have list of ticket no & reference no:- 84225984

CMOUD20704380040

CMOUD20704418959

C3GIN20704464659

CMOUD20705098467

C3GDC30705090474

C3GDN20706350364

CWDIS30709478363

C123W30709478364

As you can see above how many times i have contacted Airtel and all the time i

have to brief up the executive, can't they read the notes of the earlier

executive, plz help me in getting connection to the net with your 3g services.

Just to summarise

[Not able to check my Mb on my phone and not able to connect to the net ]

i hope you will do the needful as soon as possible.

Company: Airtel
Country: India
State: Maharashtra
City: Mumbai Suburban

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