Airtel
Wrong commitment for Blackberry activation

This is Mr. Ravi Gattani writing on behalf of Mr. Raj Kr. Gattani airtel customer

with a pre paid number 09903993005.On 29/06 I have shifted to post paid

connection with same number. As i am using Blackberry handset i wanted to

activate BBM services of unlimited plan. I have contacted ur Customer Care

Executive Mr. Piyush Chakraborty to activate my BBM services of unlimited plan

w.e.f. 04/07 but instead he has activated plan of Rs.499 along with my SMS

pack. I was using my BBM services in perception of unlimited plan but due to his

mistake my unbilled amount is showing around Rs. 15000 for which I am not

liable. Morever I have already made a payment of Rs.9600 on 09/07 (assumed 12 month advance rental of BBM services).

Now my outgoing & incoming services have been stopped and i am huge facing problems

due to discrepencies on company part. So I request you to look into the matter and

solve my problem as soon as possible.

Company: Airtel
Country: India
State: West Bengal

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