Airtel
Deduction of services not subscribed

Mobile service of AIRTEL.My mobile no is 9971266846 and I have prepaid service so they deduct money at their own will depending on the amount present. On Sat they deducted Rs 45 for hello tunes and downloading of some song which i have never opted for and there is noone except me using the phone. The customer service is most disgusting, they do not answer nor let you talk to their senior and respond by sending message whch does not have the option to my problem.

with great difficulty I had to ask someone else to help me get the refund. Today it is the same story again now they have deducted 15rs for my tunes and when I contacted customercare he tells me it is my mistake. Imagine you deduct money on your own you have all the records and i wonder how AIRTEL trains its employees to harass customers when I am a senior citizen.

i would like to communicate witth someone senior who can understand.

Company: Airtel
Country: India

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