Airtel
Deducted money without permission

Airtel activated some service called Radio Firangi for 10 rs for 100 mins for 10 days, and needless to say I did not activate such a shitty service. When I called customer care agent, she refused to refund my money saying that u have activated this service from your side, she says we noted that a call was made to u from airtel about this offer and u said yes to that, thats why it has been activated. She wasnt even ready to believe me that I did not receive any call so how could something be activated from my end, I even told her i can take my cell to a customer care center and show them my list of received calls to verify that i did not receive such a call, to this she replied that u will have deleted that call, how will we know for sure? Is the level of ethics of employers employed by Airtel? Needless to say, I got hyper and told her straight that if she doesnt refund the money, i'll make complaints in consumer courts and ensure people stay away from such a dishonest company, after which she refunded the money, but even at the end she said "Just coz u r saying that u have not activated the service urself, I am refunding the money but i know very well that u have activated this service".

I am absolutely disgusted by this behaviour. Does Airtel not have the common sense of checking the endless list of complaints put in consumer complaint courts, like these, and see the endless list of customers who say they have not activated some service from their end but still the money has been deducted... By this it implies that all of customers are cheats and we are lying.

I am thinking of using MNP to change to some other network now. People, stay away from airtel. This kind of notorious business has lately increased highly from airtel. And this is not even the first time, such deduction has happened with my number.

Company: Airtel
Country: India
State: Karnataka

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