Airtel
Incorrect information and unwillingness to refund money

I switched on my Airtel sim card (mobile number 9535572471) after about 5 months of no use and found it to be working perfectly. So, the next day I recharged the sim by Rs 249 (TransID: 948257924 (4th Nov)) the next day. However, the following day, usage was restricted to only incoming calls. And the next day after that, the sim had been deactivated, despite speaking to the Airtel call centre about the issue the previous day, and them telling me that the money would remain in the account. After this I visited the local Airtel office and from there dialled 121 and was told that it would take 7 days from the resubmission of documents to reactivate the phone, and alternatively if I wanted immediate use of a phone I would have to take a new Airtel SIM and they would transfer my balance from the first number to the new number. I bought a new Airtel SIM (mobile number 9663600172) and then spoke to the people on 121, and they now said that they couldn't transfer the balance from the previous number because it was deactivated. Now I suffered the costs of recharging firstly, then buying a new SIM and then also calling up the Airtel complaints number, only for them to tell me the same thing again. They firstly deactivated my first SIM shortly after recharging it, then gave incorrect information that mislead me to buy another SIM, and then after buying the new SIM they said nothing could be done.

If you could get this issue dealt with it would be much appreciated. 919663600172

Company: Airtel
Country: India
State: Karnataka

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