Airtel
Cancellation of Landline connection

Hello,

Ref: Complaint Number 7154914 & 7735616

I had made a request to Airtel for cancellation of my Landline connection number 022- 41235029

I have made so far > 20 calls to Airtel since 21st of Oct for cancellation request but every time they just give me another date to followup.

In the course of last 1 month there have been two times where by Airtel Call center reported me that I've revoked my request as per their database.

Which is absolutely false and a cheating. You can listen to following conversation ID's and I had never revoked my request for cancellation.

I've also marked mails to 121@airtel.in & nodal.west@airtel.in on 5th & 11th November, still I don't see any resolution yet.

I was told that within 7 days my connection gets disconnected, So since my Billing cycle is from 27th to 26th of every month, I had made the request on 21st Oct. I was thinking that the connection would at least happen by 8th Nov (even if it gets delayed) when I was supposed vacant my house & shift to another location. I had already inquired & validated from Airtel in past that they don't have any presence at the new location hence I had put the request for cancellation.

I am not sure if its a right time to go in consumer court .. Kindly advise..

Conversation ID's :

37959691 -- 21st Oct

38528648 -- 23rd Oct

39231539 -- 25th Oct

39955092 -- 28th Oct

41033455 -- 31st Oct

42715904 -- on 4th Nov

43304050 -- 7th Nov

43305548 -- 7th Nov

43753561 -- 8th Nov

43977401 - 8th

44299577 -- 9th Nov

45150935 -- 11th Nov | Person Attended: Utkarsh. I also spoke to Supervisor - Mr Maninder Rana - 16th Nov 9.40 AM in morn. I was given Complaint/SR Number : 7154914

45166888 -- 11th Nov I called to Call center. Person attended: Vineet

49473318 -- 23 Nov 7PM | Person Attended: Anand Pandey. After some time I received an SMS of a new SR number 7735616

Company: Airtel
Country: India
State: Maharashtra
City: Thane

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