Airtel
No signal issue

Following is my first email to Airtel stating the issue. Dated 27/12. Read below for reply.

Hi

I am an old, loyal, premium customer of Airtel Services for over 12

years. I have been using all 3 services (Triple play) - DTH, Broadband

and Mobile for sometime now, and all is to my complete satisfaction. I

am moving to a new address which is a newly constructed high rise

building (with about 9 stories - 160 premium flats) that has an

exclusive tie-up with Airtel for its internet broadband and DTH services

for entire premises (All the wirings are in-built). These two services

are being taken care of very well and are being activated very promptly

by the staff on duty. But due to some reason, Airtel mobile signal on

any floor is very weak and disappointing (notably Idea, Aircel and

Vodaphone customers have got good signals). We (the whole society) have

repeatedly requested for an Airtel mobile signal booster (as most of us

are happy with the service operator and would not like to switch the

operator) but the concerned dealer is asking for an unfair guarantee of

atleast 50 new airtel activations before he processes the signal booster

request.

Please guide us on how best to tackle this situation. The complete

address is mentioned below.

Thanks

Mohit Jain

'Mahindra Chloris Apartments'

C1-#702, Main Mathura Road-NH2

(Next to Delhi Public School, Faridabad)

Sector 19, Faridabad, Haryana

Reply:

Dear Customer,

This is to inform you that your concern has been noted and our team is

working on a resolution. At the outset, we apologize for the

inconvenience faced by you. We will get in touch with you for further

details of your concern as the need arises.

Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

The similar complaint for filed by over 50 other residents of my society and everyone has the same unresolved query to tell. No resolution till date. Please tell me the best way to get a hearing on this appeal from Airtel.

Company: Airtel
Country: India
State: Haryana

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