Airtel
MNP

Dear Sir,

Plz see the high level drama of Airtel for not doning MNP. See the Trail mail... you will undersatand how the company is harashing customer rights by activating the same no. again and again.

Dear Mr. Kumar,

Warm greetings from all of us at airtel.

This is in reference to the email received on 15 December expressing your concern regarding the disconnection of the services for your airtel mobile number 9934363060.

We regret for the delay in response to your email and sincerely apologize for the inconvenience caused to you.

As per our telephonic conversation, we would like to inform you that, your concern regarding the disconnection of the services for the above-mentioned number has been addressed.

As per the feedback received from the concerned team, we would like to inform you that, the above-mentioned number has been activated with effect from 5 December.

Further, we would like to inform you that, you can port out from our network once the duration of 90 days are completed from the date of activation of the number.

In regards to the same, we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

Also, we would like to inform you that, at airtel we believe that our customers' inputs and feedback helps improvise our services and ensure that, we strive towards achieving the customer satisfaction.

We thank you for your association with airtel and look forward to an enduring relationship.

We hope that, we have been able to fulfill your concern suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can email us at

121@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at

nodalofficer.bih@airtel.in or you may call at 9934334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer, you may send an email at appellate.bihar@airtel.in or you may call at 9934844866 from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards

Sugandha Saxena

Nodal Office

Bharti Airtel Limited

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&&&Original Message&&&-

From: anup24feb@gmail.com

To: nodalofficer.bih@in.airtel.com

Cc:

Sent: 15/12 08:46:57 PM

Subject: Re: MNP Problem (Airtel to Reliance)

On 12/13, Anup Kumar wrote:

> Dear concern of Airtel,

>

> In respect of the trail mail (Subject: Why my No: 9934363060 is not

> working.) i have not got any revert from your side.

> Apart from this, as per the communication held with Reliance

> representative in Patna Freser Road outlet I came to know that My MNP

> request has been rejected from your side.

> Now this is my humble request to you kindly resolve the issue shortly

> else i will have to go to counsumer Court againt you.

> Regards:

> Anup Kumar

> Mob: 9934363060

>

>

> On 12/2, Anup Kumar wrote:

>> Dear sir,

>> I am using airtel services (mob: 9934363060) for a long and resultantly

>> the

>> company to harsh me have deregistered my mob.no. today and said "you

>> can, t

>> take this no again". I am loosing my all business opportunity as well as

>> client relationship that can cause definetly a huge financial loss to me.

>> kindly look into the matter and* Reply why sim card registration is

>> fail.*

>>

>>

>> --

>> Regards:-

>> Anup Kumar

>> Mob:9430676260

Company: Airtel
Country: India
State: Bihar
City: Patna

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