Airtel
Payment & Refund Issue

This issue dates back to mid-February of this year. I currently have an Airtel number - 9004781250 for my iphone on which voice and GPRS services are activated and I have been using this number for one and a half years now. In Feb, I had taken a new number for corporate blackberry services - 9004848363, for a blackberry that my company provided to me.

Your Airtel representative - Sanjay - had filled up the form for the new number, but even after a week, blackberry services did not get activated. After one week of follow up, I found out that customer care had activated an 'internet' only plan instead of the requested blackberry plan.

In trying to get this rectified, this is what happened - Customer care folks activated Blackberry plan on both my numbers from the same date!!!

So on one hand, Airtel started charging me for BB services on my iphone (9004781250) - I obviously cannot use BB services on an iphone. Till date, Airtel has charged me an extra amount of Rs 1885 for services that I did neither request for nor have used.

And on the other hand, I started following up for the second number- 9004848363, as I hadn't received even a single bill and suddenly the BB services were stopped in April. After multiple follow-ups, I found out that your data entry operator made a typo error and the incorrect email ID was updated. I did not even receive the first paper-bill. How am I supposed to pay the bill when the bill is not even sent or emailed to me???

I am no longer using the second number, as the services were suspended. I have made repeated calls and have sent multiple emails to Airtel to sort out this issue. I have spoken to at-least 7/8 supervisor level people at customer care, but no-one ever followed up. All of them told me that they would call me back with 48 hours with the resolution, but no-one did. The tickets have been closed in your system without providing any solution to me. Now, I am being harassed for outstanding payment on my second number.

Airtel has done nothing to help - The amount of 1885 on my first number has not been refunded. The email id for the second number has still not be updated. I still have not received any bills for the second number. And to close this second number, I am being harassed to pay the outstanding amount - which I will now till the earlier amount is refunded.

Company: Airtel
Country: India
State: Maharashtra
City: Mumbai City

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