Airtel
Wrong deduction of balance

Airtel 3G wrong deduction from main balance. My phone # is 9652005798. I lost about 300-400 rupees because of wrong activites of Airtel. They are not ready to acknowledge this and give me back my money.

1. I activated 3G with 198 rupees 500 MB valid for 1 month, my problems started after this. This is around 27th May.

2. First they deducted about 20 rupees, saying that I activated services. I called call center and informed that I have not activated any services and demanded my money back they agreed to look but nothing happened.

3. Then money was continuously deducted whenever I used 3G, when I called call center I have got wierd replies. I was told that I will get a call back within 24hours, when I did not receive the call. I called the call center couple of days back, to my astonishment the call center executive told me that my 500 MB expired with in three days around 30th May.

4. I told the call center executive, one floor leader, that I hardly used internet and its impossible for 500 mb to get over within 3 days. I also got messages perioducally and on the final validity date I had about 200-300 MB left in by balance. He is not ready to acknowldge and told me they can not do any thing. I asked them proof for this, they told me to do whatever I want but they were not ready to aknowledge that money was wrongly deducted.

5. I was also told that 45 rupees were deducted, because I used some alert service and I had sent about 15 SMS. I have never send any SMS, and my phone also does not have this information. When I told Airtel call center about this, they told they can not do anything and asked me to do whatever I can.

I demand all the money I lost because of deducting balance without my knowledge and acceptance and in a wrong way. Pls also let me know the avenues to resolve this issue.

Company: Airtel
Country: India
State: Andhra Pradesh
City: Hyderabad

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