Airtel Mobile
Wrong Billing

Hi,

I have been using a airtel services for mobile phone for one year now and my monthly bill on an average has been Rs 1500 -1800 maximum. Last month while talking to a customer care executive I enquired if I could get a plan for better STD rates and SMSs as my family is from out of town. He suggested a plan for min 499 per month and I asked him what about GPRS as I have a a smart phone and use it for basic mail chacking purposes etc. He told me I could go ahead with the old plan for GPRS as I am used to that. I agree and went ahead.

This month my bill has come to Rs 8500!!! I am shocked and have complained and tried to explain this several times to the people at airtel who keep repeating the same thing about "Sorry your new plan is this and thus your charges are more" My usage has not incleased 4 times in a month and now I am being FORCED to pay Rs 7000 extra for a customer care executive's mistake!!! This is JUST UNACCEPTABLE!!! I have complained to them several times but they are going on billing me!

Pls help me as I feel this is just not fair!

Exasperated consumer!

Shweta

Airtel Mobile user from bangalore #9972012471

Company: Airtel Mobile
Country: India
State: Karnataka
City: Bangalore

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