Airtel Mobile
INVALID GPRS BILL AMOUNT

Respected sir

I m Hemant arora & my number is 995830042. Its been more than 1 year I m using this number & paying bill regularly. From 20 jan I started using aritel gprs on my handset. To avoid huge bill on 31st jan I requested for 198 rental 2Gb GPRS plan. I got setting & welcome message from airtel. After 15 days collection department approached 5times & I always explained them I am using gprs that’s why my unbill amount is exceeding my credit limit but at the time of bill generate it will be discounted. Now on 23 feb airtel generated my total bill of 6000 rs & in that 5000rs airtel are charging for gprs only. When I tried to explained my situation in airtel nodal officer & coustmer care they are saying you were using airtel live settings that’s why your bill is huge.

In this case I m innocent because to avoid huge bill I activated airtel gprs plan then why will I use airtel live? I didn’t know the difference between Airtel live & Airtel gprs. Coustmer care didn’t aware me that airtel live is not discounted in 198 gprs scheme. Now airtel is giving discount of 1000rs only. I cann’t afford this much amount to pay. I want to adjust my usage till 2 Gb to discounted by 198 & further usage to be charge as per airtel charges.

Now my services are barred & I am feeling cheated. Please help me.

Rgds

Hemant Arora

9958300042

Company: Airtel Mobile
Country: India
State: Delhi

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