Airtel Mobile Phone
Airtel's cheap tactics to retain customers by rejecting port-out request without any reason

I've applied to port out my 2 postpaid mobile connections with Airtel to Vodafone on August 4’11 (Porting ID: AD139822 and AD166862). After 7 days of standard waiting period when I contacted Airtel, they told me that I agreed to retain with Airtel, which I never did. Since then, I called Airtel complaint no. 198 almost on daily basis to know the status and filed various complaints (No. F910834789, 38835362, 39022110, 39030512 and 39030589) to port-out both of my mobile nos. to Vodafone. Every time I call Airtel I was told different story each time. And Airtel was not able to provide me any of the recorded conversation to cover up their white lies or my consent to retain with Airtel.

On August 19’11 even my Unique Porting code expired and also I got the message from Vodafone that my porting request has been rejected by Airtel. And Airtel executive was unable to explain the reason of rejection after contacting because I've already paid more than the bill due on me and the balance is in negative more than Rs.100 on both of my nos. Basically they don't have any reason to reject my port-out request and still they are harassing me for no reason.

I got terribly harassed without any fault of me and because of Airtel's callous attitude towards its customers. I doubt this cheap tactics of Airtel will do any good to Airtel's business. And maybe that's the reason why Airtel is nowhere near the top in the recent 'Hindustan Times-MaRS Mobile Operator Survey' (http://goo.gl/dpK73) and Vodafone despite being the late entrant grabbed the top rank across all the categories in all the states.

I hope Airtel start giving importance to the service they provide rather than harassing and playing cheap tricks to retain customers like me who are using Airtel from the past more than 10 years.

I want to know why Airtel is stopping Vodafone to Port in my number into their database, despite being paid more than the amount due on me. And want them to release both of my nos. to Vodafone immediately without any further delay and without giving vague excuses/reasons.

Company: Airtel Mobile Phone
Country: India
State: Delhi
City: West Delhi

  <     >