Airtel Mobile Phone
Not received Refund for 8 months

I had given an application at the Airtel Store on May 20, to refund the security deposit against my number for International Roaming. This amount was deposited to Airtel in 2004 when I first visited overseas. The amount is Rs 6000/-

It has been 8 months since then, today being December 14. Every month I get a call from Airtel executive stating that I will get the stated amount in the next 30-35 days. At the end of the mentioned time period, I get another call from another executive stating that there was an address problem and the cheque has been returned. THE SAME HAS BEEN HAPPENING WITH ME FOR THE PAST 8 MONTHS WHEREAS I CONTINUE TO RECEIVE OTHER COMMUNICATION FROM AIRTEL ON THE SAME ADDRESS (MY RESIDENCE ADDRESS)

ALSO, each time the executive calls and tells me that I amount is X, Y, Z. Each time a different amount is quoted, I spend close to 45 minutes each time explaining the whole issue and then they promise that I will get the complete Rs 6000/- within the next 30-35 days and the story continues.

No Supervisor is willing to talk on this issue and when I ask the executives to transfer my call to a Supervisor, either none is available or I end up being asked to wait endlessly.

I am deeply frustrated with this service from AIRTEL. For collection of funds they would send an executive within half a day however a refund of MY MONEY, WHICH I HAVE ALREADY PAID, WHICH IS TO BE REFUNDED, IT HAS BEEN 8 MONTHS AND I STILL DO NOT SEE A RESOLUTION TO THIS ISSUE.

I NEED HELP!!!

Company: Airtel Mobile Phone
Country: India
State: Delhi
City: South West Delhi

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