Airtel Post Paid Billing issue
Court Notice served even after disconnection

My concerns:

1. I have received court notice form Mr. Parthasarthy Advocate on behalf of Airtel on 15-06 stating that I have a due of Rs.1388, and they requested me to come for a compromisation discussion on 26-06.

2. I called up on Mr. Parthasarathy’s office on 15-06, and fixed up an appointment on 19-06 for the compromisation discussion.

3. During my discussion I found the court notice was served to me has no clear evidence and the advocate’s office was not able produce any document as well, and also the Airtel representative is not available for compromisation discussion.

4. I have disconnected phone numbers, which are mentioned in the court notice on 29-08, and all the dues are settled on the same date (Details enclosed).

5. On top of that Airtel refunded Rs.933.49 in three checks in different duration (Details Enclosed).

I would like to approach this issue legally, on following factors:

 Till today Airtel has not approached me either in person or by phone call in this regard. Where as they have mentioned in the court notice: “in spite of several reminders and personal follow up I have not paid this due amount”, Which is totally wrong and has no base as well.

 As per the notice, if i have due for Airtel on what basis and why they are refunding the money to me, need explanation.

 Even though there is no mistake from my side, as a true and loyal customer of Airtel and I respected their court notice to visit their lawyer for a compromisation discussion to close this issue in an amicable manner but, they have not respected my time and effort and they have hurt me beyond a point which is not acceptable.

 I have been in relationship with Airtel for more than seven years (Even now, I am holding an Airtel number as well) and I have paid all my bills with out any dues till today.

 I have been fighting with Airtel form the day one, for poor reception (signal) for several years, being a corporate customer & IT Professional; I used to receive lot of official calls (National & (International). Due to poor reception at my home I always taking calls from outside of my house (literally standing in middle of the road). I am sure providing good reception is the fundamental responsibility of Airtel. (Refer Airtel Poor Signal Compliant word document)

 In spite of my several reminders, e-mails, personal complaints till now, there is no response I am still this same issue. In fact I wrote email to Nodal officer as well. Till today there is no response from airtel in this regard.

 If airtel would have concentrated on resolving this issue (poor signal strength) rather than complaining about me, it would have been really grateful.

 I am looking for a compensation legally, to substantiate the pain and the mental harassment which I have been through for several years from Airtel

Company: Airtel Post Paid Billing issue
Country: India
State: Tamil Nadu
City: Chennai

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