Airtel Post Paid
National roaming

08/01/10.

I am from Chennai and a long time user for AIRTEL. Occasionally I have to visit Bangalore and so require national roaming. ie. I must be able to receive and make calls without interruption.

In the past, I had problems. Even though Airtel is a big national player with all India presence and in Karnataka too, I could not get the comnnection. When I took my complaint to the Airtel office in Malleswaram, they told me that I have to contact Chennai Airtel office. THIS IS THE FIRST COMPLAINT. ie. not responding to customer and disowning responsibility.

Yesterday (07/Jan), I had to be in Bangalore for a planned visit. So day before yesterday (06/Jan) I went to the local Airtel office - in Chennai, before my visit - to confirm that national roaming is available and I would have no problem. They confirmed that national roaming is available and I would have no problem. But the same problem occurs again. ie. no connection. It is very emabrressing and I lost time and opportunity. This is the second complaint. ie. PROMIING BUT NOT PROVIDING SERVICE IN OTHER STATES - WHEN OTHER PROVIDERS ARE ABLE TO DO SO.

End

Company: Airtel Post Paid
Country: India

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