Airtel Postpaid GPRS
GPRS and Airtel Live both charged

I have activated GPRS 2GB plan. For the same setting received from Airtel. Later it was found that Settings also included Airtel Live settings which if used will be chargeable @ 30 paise for 20 KB.

I have not asked for Airtel Live and asked only for GPRS settings. Beeing non technical i was not aware which settings are being used to access internet. Actually Airtel Live was used. I have paid for GPRS plan on monthly basis. I have been told that at one time there can be single plan remain active. Now in bill they have charged on the basis of AIRTEL LIVE. Irrespective of method used, i should be charged only if my access is more than 2GB. Now helpdesk at airtel is saying that you have to pay for both. Pls advice

Company: Airtel Postpaid GPRS
Country: India
State: Maharashtra
City: Mumbai City

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