Airtel postpaid mobile
Closure of Connection Not Properly Handled by Airtel

I have canceled my connection on Feb 26'th (Service Request No:36065472)

by paying full outstanding dues. In fact I have called the customer service to

block my SIM card on Feb 25'th itself. I was told by the local airtel

store rep that I will get one final bill which will have rental charged until

Feb 26'th.

On March I received a bill will full charges Mar 4'th. I wrote an email

to 121@airtel.in for which they said they will enquire why the connection was

not called. After that there was no response and again on Apr 4'th I

received one more bill for another set of charges.

I again wrote to 121 and I got a response that my mobile is cancelled on April

14'th and also there are outgoing calls after until which the rental was

charged.

First of all, when I blocked my SIM on Feb 25'th how can there be any

outgoing calls? After that I cancelled my connection on Feb 26'th

(Service Request No:36065472) for which I guess there was a glitch in Airtel

which failed to cancel my connection.

There is no proper response from Customer Service or Nodal Office detailing what happened to

the Service Request for cancellation. All I am liable is for rental charges

until Feb 26'th. Now I am getting a Legal Notice from Vijay Associates to pay the balance of 1047 which is more than what I am supposed to pay.

In my past communication I have asked several times on what happened to the status of SR No. 36065472 for which there is no proper response. I am getting improper responses like I continued to use the line, I have agreed to continue etc.

Company: Airtel postpaid mobile
Country: India
State: Tamil Nadu

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