Airtel Prepaid
Airtel forfeiting customer balances without permission

Hi,

I recharged my prepaid number 9901662511 with Rs.200. I was not informed that the recharge will expire in 30 days. No extra/lower call rates were provided. The amount is credited to a "dedicated account" by Airtel without the customer's permission.

I do not receive a automatic message of balance left after every call and I have to dial *123*4# to get my balance.

Even the Airtel call center people did not inform me about the scheme where Airtel forfeits the amount after 30 days. I lost close to Rs. 150 because of this as I did not utilize the balance.

I want to lodge a complaint on unreasonable forfeiture of customer balance by Airtel. Also the sales is being done without informing the customers.

Regards

CA.Vikas Duga

Company: Airtel Prepaid
Country: India

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