Airtel Prepaid
Caller Tune and NationalNews Pack service activated without my khowledge

I m Mayur Patel i m using Airtel Prepaid connection no. 8128159971 located in gujarat (Vadodara), Airtel activated caller tune and NationalNews Pack service in my phone without my knowledge. From around Rs.50/- his balance. I complained to Airtel customer service at 121 and 198. They deactivated caller tune and Nationalnews pack but were unable to explain to me how it got activated in the first place. After 5 Min this service got activated again and the Balance reduced. I called Airtel again to complain and they again couldnt explain to me how it got activated. They kept saying that we would have click some link and activated..when we dont even know that how does it click on this link. The customer support staff was extremely rude and said he doesnt know the answers to my questions and disconnected the phone. when i call again to customer care and then after no one can answer me. after some days same problem again on my connection they activated caller tune again. the money is not important but attitude of company and call center executive is i don't like and i want to wiver my all this money who claim company and deduct my Rs.75 /- around. i request to company call me and explain me all this things and wiver my money ..

Company: Airtel Prepaid
Country: India
State: Gujarat
City: Vadodara

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