Airtel - prepaid
Amount debited from Bank but didnt got recharge value

Below mails are self explainatory on timelines commited and re-soltion to a problem...

I dont see any update on it.

&&&- Forwarded message &&&-

From:

Date: Thu, Apr 14 at 12:24 PM

Subject: Acknowledgement Mail.

To: suryamadan@gmail.com

Dear Airtel Customer,

Thank you for writing to us. Your request has been registered with us. We shall get back to you within 24 hours.

Warm Regards,

Airtel Customer Service

Note: Please mention your fixedline number with proper STD code in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters or space between the digits. eg., 0 (STDCODE)(FIXEDLINE_NUMBER)

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Please help 998 993 2804

Date: 14/04 12:18:21 PM

From: suryamadan@gmail.com

To: 121@airtel.in

Message body:

Can anyone please help I re-charged my cell # 9989932804 but didnt got the

credit yet.

3rd April - 9:27 AM - Recharged for 333 Rs from Citi bank - Reference

number 120711

3rd April - 9:30 AM - Got message from 55555 saying "We have received

your recharge request, please check balance after some time"

3rd April - 5:00PM called customer care as balance was not reflecting - I

was told to wait for 3 days to get recharge amount

7th April - 10:00 PM called customer care on same issue, ticket was raised

#30407574591

10th April - 9:00PM called custtomer care - had very bad experience -

seems dumbs are working in call center as had no answer nor any update.

TILL DATE NO ANSWER NO RESOLUTION. If transaction was not successful then

amount should have been credited by to my bank account but not till date.

I have been re-charging my cell since year through citi bank but never faced

such problem. Please help.

I am not sure if this is the correct email id for prepaid issues. If not please

let me know the ccorrect email or forward the same to concerned department.

Thanks,

Surya.

--

Thanks,

Surya.

Company: Airtel - prepaid
Country: India
State: Andhra Pradesh
City: Rangareddy

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