Airtel / Prepaid Connection
Customer Harassment

Hi,

I had taken a prepaid mobile last December and submitted all the required documents as per the DOT guidelines, proof of residence, Photo Identity proof & photograph along with the form and same was confirmed to me post a verification call before activation.

Again in May my mobile phone, after almost 6 months of usage was barred on account of documents not sufficient. Surprisingly this was realized by the Airtel after a long time (guess they were sleeping). Though being frustrated, I had no other option than resubmitting the documents again since I had circulated my mobile number to all the contacts. While I had submitted the documents, I was asked to purchase another SIM card since the earlier one was blocked and then the existing number was activated to the same with an additional cost of Rs. 150.

Again in September again my mobile phone was barred on account of insufficient document and some government drive. Again I went to the same Airtel’s office in Koramangala and resubmitted the document and this time insisted on an acknowledgment copy since last occasion I trusted Airtel as an organization by not this time. The acknowledgement Number is G54376 & APEF no. 21657705 which was handed over to me on 25-9.

After September, 2 days back was the first time we got a verification call and same was cleared.

However today, without any reason, my phone is barred again, and the reason given verification mismatch. Surprisingly, when the Airtel deputed officers are checking the documents and verifying them against the original at the time of submission, are they just doing the activity for the sake of it? Why is a customer harassed? I need serious action against the organization for duping people and taking them for a ride.

My mobile number is 9008055014

Regards,

Priyanka/Ashish

Company: Airtel / Prepaid Connection
Country: India
State: Karnataka
City: Bangalore

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