Aitel Landline DSL
Pathetic after sale services

I got a conncection of airtel almost 5 months back for landline and broadband. All the instruments including Modem and telephone instruments were provided by the company. After 2 months due to faulty instrument/line the earpiece volume of the instrument could be barely heard. I registered a complaint on helpline, to my surprise the complaint was closed without even a visit. Second time someone visited but this time also complaint was closed saying that instrument has been replaced. Third time again complaint was lodged, this time someone from company technical team came and told that instrument is faulty, but as per company policy we can only provide you the second hand instrument. This shows completely unprofessional behaviour of the company and its personnel. Highly pathetic after sales services and I had to opt for disconnection of services of the provider and opt for another service provider.

Company: Aitel Landline DSL
Country: India
State: Chhattisgarh
City: Bilaspur

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