Airtel
Wrong amount deducted for caller tune!

On 15.10.07, I opted to have a caller tune for my cellphone number 9903579010. But before going for the service I talked to a Airtel customer executive at 121 and he confirmed me that Rs 20 will be deducted for the song which I will choose and Rs 30 will be charged as monthly subscription which totals to Rs 50/-. But to my utter disbelief Rs 160/- has been debited from my account balance and I have also not received the song I requested for.

For the last 24 hours I have been trying to get in touch with the Customer Care execs and nobody could give me a valid reason for the mishap. Whenever I am asking them to put me to their Team Leader/Seniors they are asking me to wait while they transfer the call and after waiting for several minutes each and every time the line is being disconnected.

Beware!

Company: Airtel
Country: India

  <     >